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How can I get started in improving the cultural competence of my organization?

Adapted with modifications by Robert Like, MD, MS from the work of James L. Mason, Portland Oregon. http://ecu3.msh.org/mainpage.cfm?file=9.1b.htm&module=provider&language=English

Answer the following questions about your organization.

  • Describe the culturally diverse populations served by your health care organization.
  • Describe service delivery barriers you have encountered in serving culturally diverse populations in an effective manner.
  • Discuss any challenges you have had working with:
    • Providers/Staff of culturally diverse backgrounds
    • Patients/Families of culturally diverse backgrounds
    • Natural healers and/or complementary alternative medicine healers
  • Describe any cross-cultural success stories and why they occurred:
    • Clinical practice-based (involving patients, providers, natural helpers, and/or complementary/alternative medicine healers)
    • Health care organization-based (involving patients, providers, administrative personnel, and/or executives)
  • Describe policies and procedures you have developed and strategies and resources you have used in serving culturally diverse populations in an effective manner.
  • Identify areas where key stakeholders and constituency groups can collaborate to improve the delivery of services to culturally diverse populations.